My WorkPoint isn't responding when I press the notification button, what's wrong?
Was this WorkPoint previously assigned to another FloorPlan? The WorkPoint will need to be “Recycled” from its previous FloorPlan before it will show up on a new FloorPlan. Once it is recycled, it will show up on the new FloorPlan’s list of unassigned devices.
If it’s not being used at another location, try opening the device to manually press the button on the board.
If manually pressing the button doesn’t result in the LED illuminating, check the battery.
If replacing the battery does not work, please contact firstname.lastname@example.org and we’ll send you a replacement.