A WorkPoint is showing offline on our FloorPlan, what can I do?
If it’s a single WorkPoint amongst multiple other online WorkPoints, it’s likely the battery. Remove the WorkPoint from its case and try replacing the battery. If swapping the battery does not resolve the issue, please contact CoWorkr and we’ll send you a replacement.
If multiple WorkPoints are offline:
The WorkPoints may be out of range of the nearest Hub, try moving a Hub closer or a WorkPoint closer to the Hub to test its connection. Sometimes a WorkPoint’s signal may be blocked depending on its installed location. Please reach out to R-Zero via chat or email (email@example.com) if you think an extra Hub is needed.
The nearest Hub may be offline. Check the nearest Hub on the FloorPlan to ensure it is online.
If all WorkPoints are offline:
Your subscription may not be activated or has expired, please contact CoWorkr.
All of the nearest Hubs may be offline. Please check the nearest Hub on the FloorPlan to ensure it is online. If a Hub appears to be offline, please first check that the Hub is powered on at its location on site. If the Hub is plugged in but showing offline, please contact firstname.lastname@example.org