1. Contact CoWorkr
• Take note of the location, date, and time and contact support via Chat or Email (support@rzerosystems.com) so the event can be looked at in detail
2. Check the ID:
• If possible, try pressing the notification button on the sensor to highlight it on your FloorPlan. By doing this you can make sure it’s shown in its correct location online.
• Unlock the floorplan to show the sensor labels. Make sure that the number on the floorplan matches the device in the physical space.
3. Check when the Sensor had the last check-in with the App:
• Click on the Sensor icon
• In the Information box that appears at the top of the floorplan, there should be a time when it last checked in followed by its signal strength, for example “a few seconds (-92 db)”.
• If this shows a time greater than 2 minutes, please check your Hub connection. Your Hub, which connects your Sensor to our App, may have a slow connection that is inhibiting real-time data.