My Hub is shown as Offline on our FloorPlan, how can I reconnect it?
Verify the Hub has not been tampered with and that the required peripherals, like a cellular modem or power cable, have not been removed.
If a Hub has lost its WiFi or Cellular connection, it will generally reconnect. If it hasn’t reconnected, first try power cycling the hub. Remove the power cable and any peripheral devices, like a USB Cellular Modem, and reconnect the power cable.
If using a cellular network, verify with your provider (either R-Zero or your own cellular network) that your Cellular SIM card is activated.
If using a WiFi network. Check to make sure the network is still accessible and connected. Please note, if Hubs are on a password-protected network and the password changes, the device will be unable to connect.
Try moving the Hub closer to the exterior of a building. If using a cellular modem, this requires maintaining a good cellular connection.
If the Hub is using a WiFi connection, verify the password has not been updated.