My WorkPoint isn't responding when I press the notification button, what's wrong?

• Was this WorkPoint previously assigned to another FloorPlan? The WorkPoint will need to be “Recycled” from its previous FloorPlan before it will show up on a new FloorPlan. Once it is recycled, it will show up on the new FloorPlan’s list of unassigned devices.
• If it’s not being used at another location, try opening the device to manually press the button on the board.
• If manually pressing the button doesn’t result in the LED illuminating, check the battery.
• If replacing the battery does not work, please contact [e-mail] and we’ll send you a replacement.