- How to Reset a WorkPoint Sensor
- How to Power Cycle a Hub
- My WorkPoint isn't responding when I press the notification button, what's wrong?
- A WorkPoint is showing offline on our FloorPlan, what can I do?
- Can I unplug and move my Hub to a new Location?
- My Hub is shown as Offline on our FloorPlan, how can I reconnect it?
App FloorPlan FAQ
- How to Identify if a Sensor or Hub is Offline
- My FloorPlan has updated with new furniture or changed layouts, how can I update it?
- When drag/dropping sensors onto my FloorPlan, they’re landing in the wrong location
- What do the different Floorplan icon colors mean?
- When viewing the Activity Map, what do the colors mean?
- I accidentally assigned the wrong sensor to my Floorplan, how can I remove it?
App Analytics FAQ
- How will changing the “Interval” setting effect my Utilization values?
- The Y-Axis are different for each chart, how can I set them all to 100%?
- How can I exclude dates from my data, such as holidays or company off-sites?
- What’s the difference between the Analytics tab on my WorkPlace dashboard and that on my FloorPlan?
- My analytics charts are not showing, how can I fix this?
WorkPlace Setup | Hardware
WorkPlace Setup | App
WorkPlace Maintenance & Uninstall
Basic App Use
- 1 - Create an Account
- 2 - App Basics
- 3 - General WorkPlaces & FloorPlans
- 4 - General Analytics Information
- 5 - Analytics Features & Tools
- 6 - CRE Metrics